How It Works

Your number. Your business name. An AI that answers when you can't.

No new phone number. No app for your customers. You pick when AI picks up — we handle the rest.

Start risk-freeHear it in action

Live in 48 hours · 30-day results guarantee

// The flow

Three steps, every call

01

Choose when AI answers

After 4 rings, after-hours, overflow, or always-on. Your existing number stays the same.

02

AI handles the call

Answers with your business name, asks trade-specific questions, checks urgency, captures details.

03

Jobs booked or escalated

Customer gets confirmation. You get the summary, transcript, and urgent alerts.

// Setup modes

Pick how AI fits your day

Most clients start in one mode and grow into another as they see what AI handles well.

After 4 rings

If your line rings 4 times without being picked up, the call rolls to ScaleLabs. Good for sole traders and small crews who answer when they can, but lose the rest.

// What the customer hears

A normal conversation

  • 1
    Phone rings the same number as always
    They dialled the number on your van or your Google profile. Nothing on their end changes.
  • 2
    Friendly voice answers with your business name
    "Hi, you've reached [Your Business] — how can I help?" Natural conversation, not a robot tree.
  • 3
    Asks trade-specific questions
    Postcode, type of job, urgency, access. Built around plumbing/electrical/heating/roofing flows, not generic.
  • 4
    Books or escalates
    Confirms an appointment, sends a booking link, or — if urgent — flags it for you to call back immediately.
  • 5
    Sends the customer confirmation
    SMS or email with what was captured and what happens next. They know they're not being ignored.
// What you receive

Total visibility, no friction

  • Real-time SMS for every qualified call
    Name, number, job type, urgency, what they want done. One glance and you know if it's worth the trip.
  • Email summary with full transcript
    Read the conversation word-for-word. Sanity-check the AI. Tell us what to change.
  • Shared lead inbox
    Every call, transcript, recording, and booking in one place. Multiple crew members can see it.
  • Calendar booking (Growth plan +)
    Confirmed jobs go straight into your calendar. No double-bookings.
  • Daily performance report
    How many calls, how many booked, how many escalated, what you would've missed.
Live in 48 hours

Onboarding, end-to-end

Day 0
Sign up
You complete a short questionnaire — business hours, services, prices, FAQs, areas you cover, what to escalate.
Day 1
We build your receptionist
We script the conversation, set up your forwarding number, wire your lead inbox, configure SMS/email alerts, and connect your calendar.
Day 2
You point your forwarding
A 30-second setting on your phone provider. We send instructions for EE, Vodafone, O2, BT, Sky, Three.
Day 2
Live
AI starts answering the calls you choose, in the mode you choose. We tune it with you over the first 2 weeks.

Ready to stop missing calls?

We set up your AI receptionist, point your number, and you're live in 48 hours.

Start risk-free

30-day results guarantee. Cancel anytime with 30 days' notice.