FAQ

Questions, answered.

The things trade business owners actually ask before signing up.

// FAQ

Questions & answers

Your existing number stays the same. You choose when ScaleLabs answers: after 4 rings, after hours, overflow only, or always-on. The AI receptionist answers with your business name, asks trade-specific questions, checks urgency, captures details, books where enabled, sends the customer a confirmation, and sends you a summary. Urgent or complex calls can be escalated to you.
It is an AI receptionist. Missed-call recovery is one way to use it. You can also use it after hours, after 4 rings, as overflow cover, or as your always-on front desk.
No. We set up call forwarding behind your existing number. Your customers keep calling the same number from your van, website, Google profile, or Checkatrade page. You choose whether AI answers missed calls, after-hours calls, overflow calls, or every call.
Our AI is trained specifically for trade businesses and handles conversations naturally. You get full visibility into every lead and conversation in a shared inbox we set up for you — you can read transcripts, override any booking, and tell us what the AI should or should not say. We tune it with you in the first two weeks.
Most businesses are live within 48 hours. We handle the entire setup — you answer a short onboarding questionnaire, point your call forwarding at the number we give you, and we wire up the rest (lead inbox, booking link, owner alerts).
30-day results guarantee. Launch your AI receptionist. If it does not capture or book at least 3 qualified enquiries in your first 30 days live, we refund your first month's subscription. Setup fees are non-refundable once onboarding starts. Guarantee requires completed onboarding, approved call rules, and real calls forwarded to ScaleLabs.
The AI receptionist answers after-hours calls, asks what the customer needs, checks urgency, captures the job details, and either books, sends a confirmation, or escalates the call based on your rules.
Not at all. If you can check a text message, you can use ScaleLabs. We handle all the setup and give you a simple shared inbox to view leads and appointments. Most of our clients are hands-on contractors, not tech experts.
We don't lock you into long-term contracts. You can cancel anytime with 30 days notice. We're confident you'll want to stay once you see the results, but we believe in earning your business every month.
Each plan includes a fair-use allowance for calls, AI minutes, standard UK telephony, and SMS follow-ups. Most small trade businesses stay comfortably within their plan. If usage grows, we'll recommend an upgrade or custom plan before it becomes a problem.

Ready to never miss a call again?

Join the trade businesses capturing every lead and booking more jobs — automatically.

Start risk-free

Free 15-minute call. No pressure. No contracts.

Hear it in action